Residential Property Management
We understand that each owner is unique with unique needs and our management program can be configured to meet your needs. Whether you have one property or hundreds, we are ready to help you with our cost effective program. Please review our service offering and see for yourself the difference The Overby Company can make in managing your property.
Our emphasis is on individual service and we strive to support the diverse needs of our clients. Please contact our offices to speak with a commercial agent if you are seeking information regarding retail or office management.
Online property management software has come a long way in the past few years and The Overby Company is please to utilize the industry leading software cloud to coordinate marketing, accounting, maintenance schedules, listings, and tenant and owner portals for online rent collection and payment.
Over 75% of potential renters turn to the Internet when searching for their next rental. Unfortunately, no single web site attracts more than 10% of all real estate search traffic. This means that real estate searchers end up browsing through a laundry list of web sites when searching for an available rental. That’s why we syndicate your properties to top Internet listing sites such as:
Many properties we lease are the result of agent contacts through previous tenants, broker referrals and personal relationships. We will also aggressively market your property to other agents via targeted e-mail and fax blasts.
Often independent owners find screening requires so much time, effort and money – costly fees, extensive paperwork, licensing restrictions, long approval times, etc. Some feel it’s simply not worth the hassle for occasional use. Our management volume allows access to services providing immediate online tenant screening and review for property owners seeking detailed evaluation of prospects.
Owners are empowered with real-time access to their portfolio information. Once you become a client you will be able to access your property records including tenant rent rolls, rent collection summaries and monthly owner statements from any computer with Internet access.
- Run real-time reports
- Access shared documents
- Update contact information
- View real-time threaded conversations with property managers with email alerts
- View and approve work orders
- View bills and attached invoices
- Access owner statements
- Make electronic contributions to the portfolio balance
We will pay, on your behalf, HOA dues (quarterly, semi-annual, or annually), scheduled service contracts, and all bills received for approved repairs.
Monthly proceeds are dispersed according to your directions. Options for disbursing your income include depositing the funds into a local bank, direct deposit or check via US mail.
At the end of each calendar year a final, a consolidated year-end statement will be sent detailing all financial transactions for your rental property.
A single property can generate hundreds of pages per year. This is not only costly but inconvenient to maintain. Why waste time searching for documents in file. We’ll help you go green and eliminate many of the documents you print each month by sharing them online. Management document can be e-mailed to owners or shared in your owner portal.
Today’s tenants are already accustomed to managing many of their accounts online, checking balances and making online payments. Why shouldn’t they get these same benefits from their landlord?
We offer tenants the ultimate amenity that differentiates our properties from the competition and streamlines communications with our management team. Tenants can log into a secure web site and access their account information, wherever or whenever they want.
- View tenant ledger and make payments online Update contact information
- View real-time threaded conversations with property managers with email alerts
- Submit service requests and check their status
- Access shared lease and properties document
Industry experts all agree that the quality of customer service offered to tenants is one of the top three reasons why they choose to either renew their lease or vacate a unit. Vacancies can quickly diminish an owner’s and property manager’s profit. Can you afford to offer poor customer service?
Our maintenance portal allows tenants to submit service requests online and check their status. The maintenance portal allows the entire process to be managed efficiently from beginning to end.
Maintenance Portal Features:
- Submit service requests with photos and descriptions
- Grant management staff access to their unit
- Check the status of service requests
- Communicate online with management staff with threaded conversations
- Receive real-time updates via email on work order status
Work Order Management Features:
- Track all tenant service requests and work order
- Manage approved vendor directory
- Track work order related tasks
- Upload and share documents attached to work orders with tenants, owners and vendors
Periodic inspections and frequent tenant communication helps to ensure your property stays in good condition. Tenants are required to get prior approval for all maintenance work. You will be notified prior to contracting for repairs that exceed a pre-arranged value. The Overby Company uses reputable, licensed and insured contractors with known performance records. You have the option to specify preferred contractors and The Overby Company will use only those sources you have pre-approved.
Why Use a REALTOR® and Agency
Choose a REALTOR®. All real estate licensees are not the same. Only real estate licensees who are members of the National Association of REALTORS ® are properly called REALTORS®. They subscribe to a strict Code of Ethics and are expected to maintain a high level of knowledge of the process of buying and selling real estate.
Should you choose a third party management company you will be faced deciding what type of real estate agent you will engage. There are several contractual agreements from which to choose, and understanding each of them is important before making that commitment. It is important to understand what legal responsibilities your real estate agent has to you and to other parties in the transaction.
Also known as the listing agent, a landlord’s agent is hired by and represents the landlord/owner. All fiduciary duties are owed to the landlord/owner. The agency relationship usually is evidenced by a property management agreement or “listing agreement”. Once a property is listed, the landlord/owner’s agent will attempt to lease it or, in addition, may be permitted by the landlord/owner to cooperate with another licensee who will attempt to find a suitable tenant for the property. A landlord/owner’s agent negotiates the best possible lease terms for the landlord. The agent represents the landlord/owner’s best interests throughout the transaction.
A real estate licensee is engaged by a prospective tenant as an agent to find an acceptable property for lease and to negotiate the best possible price and terms for the tenant. The agent represents the tenant’s best interests throughout the transaction. The tenant can pay the agent directly through a negotiated fee, or the tenant’s agent may be paid by the landlord/owner or receive a commission split with the listing agent.
Dual agency is a relationship in which the brokerage represents both the landlord/ owner and the tenant in the same real estate transaction. Dual agency relationships do not carry with them all of the traditional fiduciary duties to the clients; instead, dual agents owe limited fiduciary duties. The fiduciary duty of loyalty to the client is limited with a focus on confidentiality and the negotiation process. Because of the potential for conflicts of interest in a dual agency relationship, it is vital that all parties to the dual agency relationship give their informed consent in writing.
A “customer” is a person not represented in a real estate transaction. It may be a buyer, seller, landlord or tenant.
Before you begin working with any real estate agent, you should know whom the agent represents in the transaction. Mississippi real estate licensees are required to disclose which party they represent in a transaction and to allow a party the right to choose or refuse among the various agency relationships. We will discuss your agency options with you before the exchange of any confidential information.